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Privacy policy includes the means and procedures by which our business manages your personal data.
Its application is mandatory for the collection of your personal data.
For the purpose of our activity and our business operation, we collect and process personal data from guests, prospective guests, partners and others, in order to be able – on the one hand – to provide excellent services to our visitors and – on the other hand – to fulfill our obligations arising from our contracts and the law.
Our Privacy Policy follows the requirements of Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).
Domus Hospitality collects and processes personal data during its business activity and the operation of its rental apartments, in order to provide excellent services to its guests and to fulfill the obligations arising from its contracts and the law.
Purpose: The purpose of the business during this process is to collect the least possible personal data for the least possible period of time.
Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)
Room reservations can be processed by phone, via email, through our website or through booking platforms partnered with us (e.g. booking.com, airbnb, etc.).
In some cases we collect the following data:
Purpose: The identification of our guests, the reservation and preparation of the appropriate accommodation and preferences, so that we can offer the corresponding amenities. In order to accept payment for the reservation/stay, we need to collect bank account, credit or debit card details, according to the terms of the agreement in cases where the guest makes a reservation or cancels the reservation or even does not arrive at the Domus HospitalityTo inform guests about any booking changes or about our services, we need to use their email address. In order to offer customers the convenience of our services and to justify the billing and benefits requested, we retain the relevant data with their particular preferences.
Legal basis: The reservation agreement between the business and the customer and the protection of the legitimate interest of our business, i.e. maintaining quality of service. In case of not providing all of the above, we will neither be able to book a room nor we will provide the guset with services they request nor to contact them if there is an update or any potential issue.
The company maintains a record of the reservation details and the date of arrival depending on the period of the guest’s stay and their preferences for special services. In case that the guest consents to the processing of address data for future communication, it is retained for as long as the guest has consented. Guest reserves the right to withdraw consent at any time, as this will not affect the lawfulness of the use based on consent prior to its withdrawal.
The law requires the retention of data due to receipts, invoices, tax audits and municipal or police ordinances, for at least 90 days. The retention of data due to the legitimate interest of the business could be up to 2 years.
(Articles 29, 30 2016/679)
In order for a guest to create a booking/reservation, they may be asked for their bank, credit or debit card account number.
Purpose: To provide the reservation to a guest and charge a deposit, part or the total amount thereof.
Legal basis: The execution of the contract concluded for the reservation. The provision of the data is mandatory as well as the requirement to provide the service and the security of the payment.
Regarding the room / apartment reservation, if the guest acknowledges the specific consent to retain data such as bank account numbers or credit / debit card details and for other transactions, the legal basis for the processing of their data will be their own consent to this processing.
Guest may withdraw their consent at any time, as this will not affect the lawfulness of the use based on consent prior to its withdrawal. Credit or debit card data processing period is for transactional purposes only and for authorized persons only. Upon the customer’s departure from Domus Hospitaity, this data is not disclosed and access to this data is avoided.
Bank account and credit or debit card data is deleted within 12 months of the transaction and if the payment process has been completed. In case the guest consents, this data is kept for as long as the guest’s account or credit/debit card is valid.
The company Domus Hospitality maintains a guest / customer database. Each record relates to information provided solely to the person making the booking and not to each person in the booking. The personal data recorded in this tab are:
Purpose: The registration file serves to manage the personal information of the customers, to prepare the appropriate space and preferences, so that the company is able to offer the corresponding services in time.
Legal Basis:
Guest’s / customer’s data is entered on the tab to facilitate future bookings and services, without the need to re-enter data. Guest may withdraw their consent at any time, as this will not affect the lawfulness of the use based on consent prior to its withdrawal.
(Articles 29, 30 2016/679)
In order to ensure the communication of the company with the guest / customer and to better inform him, he may be asked to provide some information (name, email address, date of birth, etc.) for registration. Personal data declared by the guest/customer on this website are intended exclusively for securing the customer’s information and the reservation and cannot be used by third parties, without complying with the provisions of Law. 2472/1997 to protect the processing of personal data.
This website operates in accordance with the current Greek and European legislation and securely stores personal information for the relevant period based on the General Regulation of Personal Data. Personal data retained may be shared with the competent authorities upon their request and in accordance with applicable law.
Guest / customer has the right to information and objection, according to articles 11 to 13 of the Law. 2472/1997. If they are under 18 years old, before deciding whether or not to accept these terms, it should be read and fully understand them in the presence of a parent or a guardian. Acceptance of the terms of the copmpany by the parent or guardian will be considered acceptance of the terms and conditions by the guest / customer.
Recognizing the importance of the security of the guests’ personal data and their electronic transactions, Domus Hospitality company takes all the necessary measures, with modern and advanced methods, to ensure the security of the guests. All information related to personal information is secure, confidential and guaranteed by the following methods:
If the guest / customer sends messages using the contact form of our website, they can choose to save name, email address and telephone number using cookies. This is for their convenience so the don’t have to fill in their details again when they leave another comment. These cookies will last for one year.
Domus Hospitality can communicate with the guest / customer through Social Media, such as facebook, instagram, etc. By clicking the “Like” and “Follow” buttons, Facebook users can subscribe to the company’s official page on these media. By clicking the “Like” button again they can be deleted. The company may have access to the registered profiles of the users, however, it does not record or process them in its system.
Purpose: The purpose is to share and promote our content through our page. The business and registered Social Media users share the latest news, offers and media content such as photos or videos to promote the business and promote its services.
Legal Basis: Consent can be revoked by unsubscribing at any time. The withdrawal of consent does not affect the lawful processing carried out before the withdrawal. If consent is revoked, the user will no longer receive notifications.
The processing period is valid for as long as the consent exists and is interrupted when it is withdrawn. No personal data is stored or processed.
Publications on this website may include embedded content (eg videos, maps, images, articles, etc.). Embedded content from third-party websites behaves in exactly the same way as if the guest had visited the third-party website.
These websites may collect data about guests / visitors, use cookies, incorporate additional third-party tracking, and track our website guests’ / visitors’ interaction with this embedded content, including tracking interaction with the embedded content if the visitor has an account and is linked to this website.
This website uses cookies to guarantee the correct operation of the processes, improving the use of the browsing experience and collecting the necessary information.
Some of the pages on this website use cookies to store information such as:
The guest can control and / or delete cookies according to their wishes.
Some of the website’s external links may use different cookies than the above. In this case, guest / visitor can find details about cookies on the relevant information page of the third-party websites.
Guest / visitor may be asked to agree to the storage of these cookies. Some of these cookies may be placed on the guest’s / visitor’s computer and used by third parties for marketing purposes. This happens when the website includes content displayed by a third party or when the guest / visitor clicks on the share button on this website and their computer receives cookies from this third party. These include social network providers such as Google, Facebook, etc. that provide services both to the guests / visitors of this website and to us.
Note: We cannot control third party cookies and therefore we assume no responsibility.
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